Dear Microsoft I have or should I say had Microsoft Office 2010 Professional Plus which I upgraded from Microsoft publisher 2003 and I used it a lot until my pc stopped working I have now got a new PC I have uploaded all my files which I always remembered to backup as advised only to be told that I can not reload on to another pc I will have to pay another £150 to carry on using it, (and going on this premise I was lucky I almost had almost 2 years worth out of it, if my PC had gone down a week after buying it that would have been that then. Pc Tools Registry Mechanic 11.0 Serial Key on this page. Am I right or is there a way of getting a new activation code as the old one no longer works. I have email proof of purchase from. How did you get Pro Plus?

It is a limited distribution bundle? The most common source I know of is the HUP, Home Use Program. The reason I ask is you must have a license type that allows you to transfer the installation, or that allows install on more than one computer. You could try generic MS Support as Doug suggested in the hope of getting a replacement code, or you could try doing a phone activation. When you phone in don't reply to the initial prompts. Instead do something to branch the phone system into error mode, either by simply not replying to any of the prompts or by hitting wrong buttons to all of the questions it poses.

Eventually you should be offered the option of talking to a live 'service' rep. Explain the problem to them. They should be able to tell you exactly what the cause of the error is, in more detail than the generic messages do. Maybe you can extend the terms of the next 2 references to include 2010 (if you are a quick talker). 2013 03 06- Office 2013 now transferable While the license agreement accompanying Office 2013 software will be updated in a future release, this change is effective immediately and applies to Office Home and Student 2013, Office Home and Business 2013, Office Professional 2013 and the standalone Office 2013 applications.

These transferability options are equivalent to those found in the Office 2010 retail license terms. The updated text is as follows: Updated transferability provision to the Retail License Terms of the Software License Agreement for Microsoft Office 2013 Desktop Application Software: Can I transfer the software to another computer or user? You may transfer the software to another computer that belongs to you, but not more than one time every 90 days (except due to hardware failure, in which case you may transfer sooner). If you transfer the software to another computer, that other computer becomes the “licensed computer.” You may also transfer the software (together with the license) to a computer owned by someone else if a) you are the first licensed user of the software and b) the new user agrees to the terms of this agreement before the transfer. Any time you transfer the software to a new computer, you must remove the software from the prior computer and you may not retain any copies.

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How to obtain a new product key for a Microsoft Office 2010 suite, Lost Product Key support – lost key You need 2 things to install Office, your unique personal 25 character “Product Key” and the generic Office installation file / disk for the matching Office bundle. The above link describes the formal MS support available. To summarize the article, it depends on how you bought Office: If you have a 1-computer (online download), “PKC” (Product Key Card), “MLK” (Medialess Kit), “OEM” (factory installed and Activated) type license you cannot transfer the license to a new computer. It is only good on the first computer it is installed on and stays permanently with the computer when it is sold or scrapped. If you have a 2-computer or 3-computer for Home and Student only (online download), “FPP” (online download), Boxed retail CD/DVD (which is usually the”FPP” type), these types of license may be transferred to new comptuers as required.